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Janine Ritchelle D.

Technical Engineer

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Reliable and organized Virtual Assistant with a solid background in technical support, engineering, and administrative coordination. Experienced in managing projects, schedules, and communications while ensuring smooth daily operations. Skilled in troubleshooting, documentation, and client support, with strong attention to detail and a proactive, self-starting approach.

Proficient in tools such as Google Suite, Microsoft Suite, Notion, Asana, Slack, Canva, and AutoCAD. Known for effective communication, problem-solving, and critical thinking skills. Fluent in English and dedicated to delivering efficient, high-quality virtual assistance that helps businesses stay productive and on track.

Skills & Experience

Skills

Exceptional time management, Organized, Excellent Communication skills, Detail-oriented 2-5 Years

Experience highlights

OSP Design Engineer
ZTE PHILIPPINES INC · January/2024 – Present
Conduct site surveys, analyze data and utilize AutoCAD to create detailed layout and design for OSP infrastructure including placements of fiber optic cables that meet the specifications for plan implementation.
Technical Engineer
HANDLINK INC. · May/2024 – Present

May 2024 - Oct 2025

Provide IT Solutions for end users’ business needs including
structured cabling, network infrastructure, voice and data solutions, and internet and/or intranet applications.

Provide detailed information and documents for biddings and small value procurements (e.g. Bill of Materials, Hardware and Technical Specifications).

Responsible for managing projects and providing onsite and offsite after sales support that meet clients’ business needs.

Technical Advisor
CONCENTRIX · November/2022 – Present

Answer incoming calls from Netgear customers to provide solutions for their technical inquiries and problems regarding their networking devices like routers and modems.

Diagnose and resolve technical issues with topics in hardware, software, and networking.

Technical Engineer
WUHAN FIBERHOME INTERNATIONAL TECHNOLOGIES PHILS. INC. · February/2021 – Present

IMPLEMENTATION
Responsible for the installation, commissioning, integration and troubleshooting of OLT equipment.
Support and monitor subcontractors for the implementation of the project.

DOCUMENTATION
Prepare and email ready for service (RFS) documents (completion reports, VLAN screenshots, DMF) and ITNM discovery for PAT done sites.

Technical Support Representative
CONCENTRIX · July/2019 – Present

Communicate with customers to provide solutions for technical issues on internet, phone, and cable service.

Schedule tech appointments for issues that cannot be resolved real time.

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