Skills
Customer support -Inbound
2-5 Years
Customer Support - Outbound
1-2 Years
Customer Support - Technical Support - Data Entry - Lead generation
2-5 Years
Virtual Assistance / Admin Support
2-5 Years
Management & Leadership
2-5 Years
Experience highlights
Senior Project Consultant
Infosys Technologies Limited
·
May/2026
–
/
Managed end-to-end inquiries for a high-value global financial account, handling sensitive transactions, billing disputes, fraud verification and account maintenance across voice channels.
Project Consultant
Sutherland Global Services
·
February/2026
–
Present
Consistently hit stringent operational metrics including AHT, CSAT scores and Quality Assurance targets.
SMS Campaign Manager/ Recruitment/ Trainer/ Quality Assurance/ Team Leader
Atlantis Homebuyers LLC
·
May/2022
–
Present
Lead the end-to-end execution of real estate marketing and lead generation campaigns. Spearheaded the recruitment, onboarding and training of outbound cold callers and text operators while establishing rigorous Quality Assurance standards to optimize lead conversion, compliance and team performance.
