IT Support Specialist

Verified

$15/hr

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Outline

Looking for Full-Time work (9 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am an IT Help Desk and Technical Support Specialist with more than 9 years of experience providing phone, email, and chat support for customers across the United States for businesses of all sizes.

I provide top-quality support for various issues related to Microsoft Office & Windows applications, setting up internet connections, emails, and other software-related issues. I am efficient in submitting projects on time. I am good at managing my time and doing multi-tasking.

I am very experienced with using Google and Microsoft applications (Office and Windows). I am also open to learning new skills and processes and sharing some of my knowledge that would help get the job done well for you and your team.

Skills & Experience

Skills

Software > Azure > Security - Azure Active Directory 2-5 Years

Subject Matter Expert / Technical Support 2-5 Years

HELPDESK SUPPORT 2-5 Years

Microsoft Office 365 5-10 Years

Microsoft Office and Windows Technical Support 5-10 Years

Experience highlights

IT Service Desk II

Morgan & Morgan · October/2021 – Present

Working as an IT help desk with the largest personal injury law firm in the United States (Morgan & Morgan). Provides support and technical assistance to users within the firm. Using Active Directories and Microsoft products with Microsoft Assure. Working on ticket and resolving issues.

Technical Support Specialist

Google · September/2020 – Present

Provides exceptional customer support for Google products such as Google Nest Cameras and Doorbell and other Google products

Technical Support II

Microsoft · May/2015 – Present

Working as a Technical Support for Microsoft based in Cebu. Specializing in Windows & Microsoft Office (Outlook, Word, Excel and etc.). Providing top quality customer support and options that customer needs. Answer customer inquiries and provide suggestions.

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