Outline
Looking for Full-Time work (8 hours/day) at $7/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Need a hand in providing outstanding support? Let me help you grow your business to scale.
My skills include (but are not limited to):
★ Technical / Customer Service Support - Email/Live Chat
★ Client Support
★ Process Specialist
★ VoIP System support
★ With Experience in using Salesforce, Zendesk , and Intercom - Emails & Ticketing System
★ CRM - Hubspot, Asana
★ Ecommerce - Shopify, Magento, WooCommerce
★ Email Management
★ Content Proofreading
★ Real time queue monitoring / Scheduling
★ MS Office - Word, Excel
★ Google Suite
Skills & Experience
Skills
Experience highlights
Global Partner & Client Support: Manage high-tier inbound inquiries via live chat, email, and phone for a global network of print partners and enterprise clients, ensuring seamless platform navigation and order fulfillment.
SLA & Resolution Management: Deliver solution-oriented technical support with a focus on high-quality resolution and strict SLA compliance in a fast-paced, 24/7 remote environment.
Cross-Functional Collaboration: Act as a key liaison between clients and internal technical/o
➢ Provided support to C-Level executives, and in-house editors according to the scope of work and service level requirements.
➢ Ticket management based on first response time and real-time chat support
Tools: Ticketing system via Zendesk, Hubspot, Atlassian, LastPass
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