Operations and Accounting Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Native

Professional Summary

9+ years of experience in customer service, accounting support, operations, and remote administrative work. Experienced in QuickBooks Desktop, accounts payable and receivable support, invoice processing, vendor coordination, Excel reporting, and task management using ClickUp. Organized, analytical, and adaptable, with a strong focus on accuracy, timely follow-ups, and reliable support for business operations.

Skills & Experience

Skills

Accounting 2-5 Years

Accounting > Financial Accounting > Analysis Less than 6 Months

Process improvement 2-5 Years

Data Analysis 2-5 Years

Workforce Management 2-5 Years

Monitoring 2-5 Years

Vendor Management 2-5 Years

E-commerce Order Fulfillment > Order Entry > Order Processing 2-5 Years

- Customer Service 5-10 Years

Accounting > Bookkeeping > QuickBooks 2-5 Years

Accounting > Accounts Payable > Internal Audit > Inventory > Excel 2-5 Years

Dashboard Development 1-2 Years

Experience highlights

Real-Time Analyst (Workforce Management)

Amazon · May/2023 – Present

Monitored real-time queues and agent adherence to ensure service level goals. Analyzed intraday performance data and created Excel dashboards to optimize staffing and performance visibility.

Customer Service Associate – Email Support

Amazon · September/2017 – Present

Resolved customer inquiries via email with high satisfaction scores. Handled high-volume queues while meeting response time and quality targets. Collaborated to improve processes.

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