Skills
Cold-calling > Appointment Setting
1-2 Years
Office & Administration > Customer Service
1-2 Years
Executive Assistant
1-2 Years
Experience highlights
Service Advisor / Virtual Assistant / Admin Support
Five Star Auto Services |
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October/2024
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• Create and manage accurate repair orders for incoming vehicles, ensuring documentation integrity
• Conduct proactive follow-up calls with clients on repair status, approvals, and scheduling
• Coordinate parts procurement by liaising with suppliers on availability and timelines
• Communicate repair details clearly to clients, improving transparency and customer satisfaction
• Streamline technician workflow by tracking scheduled and ongoing repairs to ensure timely completion
Virtual Assistant / Sales / Appointment Setter / Lead Generation
3w Corner (Marketing Agency)
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January/2024
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• Generate qualified leads through strategic cold calling and multi-touch lead nurturing campaigns
• Schedule client appointments and maintain up-to-date CRM records with detailed call logs and notes
• Communicate service value propositions effectively, consistently exceeding monthly sales targets
• Maintain high conversion rates through disciplined follow-up and objection handling techniques