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Centaine R.

Virtual Assistant | Client Success | Customer Support

Verified
$10/hr

Outline

Looking for Part-Time work (3 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Reliable and proactive Virtual Assistant with 4+ years of experience supporting online coaches, course programs, and growing digital businesses.

Skills & Experience

Skills

Customer Support 2-5 Years
Virtual Assistance 2-5 Years
Client Success & Support 2-5 Years

Experience highlights

Virtual Assistant
Freelance · March/2024 – /

Part time/ Project Based

Inventory Management
Monitor inventory levels and implement stockout prevention strategies
Coordinate with Chinese suppliers on order shipments and timelines
Track all shipments to ensure timely delivery to fulfillment centers
Liaise with Amazon, ShipBob, and suppliers to resolve shipment issues
Create shipping labels for Amazon and ShipBob as needed

Bookkeeping
Organize receipts and bank statements to be sent to the bookkeeper

Marketing Associate
NC Media Group · January/2022 – Present
- Managed influencer outreach and communication, negotiating brand deals from initial interest to final delivery
- Maintained strong relationships with influencers to ensure successful campaign execution
- Created and refined email templates for marketing campaigns to improve outreach efficiency
- Assisted with product fulfillment for influencer partnerships and set up discount codes via Shopify
Student Success and Vendor Support
FBA Masterclass · July/2022 – Present

July 2022 - April 2025

- Worked closely with coaches to coordinate student progress and provide assistance as needed.
- Managed student support, including assigning/reassigning advisors and addressing program inquiries.
- Scheduled, monitored, and tracked coaching calls and student progress using Notion & HubSpot.
- Facilitated student connections with vendors for branding, listing optimization, sourcing, and PPC setup.
- Ensured smooth vendor transactions and monitored service satisfaction.

Customer Support
Storkz.com · October/2021 – /

Customer support representative for an e-commerce retail store.

- Assist customers via email with orders, shipping, and product inquiries.
- Process returns, refunds, and handle dispute resolution.
- Provide technical support for website navigation and payment issues.
- Ensure customer satisfaction by resolving complaints and escalating complex cases.
- Maintain accurate records and contribute to process improvements.

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