Operations Processor (Sanction Screening)

Verified

$8/hr

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Outline

Looking for Full-Time work (9 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a person who's willing to achieve my dreams by means of hard working, I am talented, smart and goal oriented.

Skills & Experience

Skills

Customer Support > Customer Service > Fraud detection 1-2 Years

Screener 1-2 Years

Team work and collaboration 5-10 Years

Claims Processing 1-2 Years

Microsoft Office 2-5 Years

Experience highlights

Associate Fraud and Claims Representative

Wells Fargo Philippines Inc., Manila · April/2022 – Present

Inbound/Outbound associate that caters fraud issues from unauthorized
money movement that was done online Ex; (Wire transfer, Zelle, Online
transfer, Bill pay, Direct pay, Cash Advance).
Aids In minimizing financial losses by identifying fraudulent claims
through analysis and investigation.
Collaborates with cross functional teams to expedite complex claims

Technical service representative

Pearson Education (Sykes Asia), Manila · July/2018 – Present

Provides support for educators having difficulty of navigating the website.
Answer questions and provide adequate solution.
Assist in resolving issues regarding grades and trouble shooting to
maximize the use of
the educator tools.
Technical / Crediting Sup

Sales OIC / Customer service representative

Meat Plus Trading Corp., Manila · August/2017 – Present

Customer centered agent who's in‑charge of solving customer related
concern
regarding delivery schedule, purchasing items, inquiry about product and
sales related
issues.
Provides information about product brands, specifications. estimated
time of arrival
from the importation team to set desired schedule and process purchase
orders
without delay.

Customer service representative

Pearson Education Inc. (Sykes Asia), Manila · June/2015 – Present

Inbound agent assisting International Customers that is having difficulty in enrolling online courses and handles Instructors that needs assistance in setting up the course content and assisting them as well for basic trouble shooting steps.

Operations Processor (Sanction Screening Dept.)

Wells Fargo Philippines Inc., Manila) · July/2004 – /

Sanctions professionals play a crucial role in ensuring that organizations
comply with laws and regulations related to economic and trade
sanctions imposed by governments and international bodies.
This also includes analyzing potential matches against sanctions lists,
escalating alerts for reporting requirements, communicating with
customers for further information, and providing input for refining
automated screening processes

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