Skills
Technical writing
1-2 Years
Customer Support ( EMAIL / VOICE)
6 Months to 1 Year
Graphic Artist
5-10 Years
Video /Audio Editing
2-5 Years
Amazon / eBay Research / Listing Products
Less than 6 Months
Shopify (Product listing, Order and Process management)
Less than 6 Months
Experience highlights
Operations Manager
eTiangge
·
January/2015
–
/
- Designed the workflow from customer order acceptance to inventory sorting,
packaging, and shipment, improving order processing efficiency.
- Designed and formulated Google Sheets to automate generation of invoices for
customer orders, integrated with current inventory, and shipment details of customers.
- Developed standard reply templates to streamline responses for high volume customer inquiries, ensuring timely communication.
- Customer support, escalation and resolution management.
General Manager
Philfox Courier Services
·
January/2010
–
Present
Started the company with 2 couriers covering Metro Manila, grew the company to 30 couriers within 2 years. By 2015 operated with 60 employees.
Technical Support Specialist for Dell Computer
Teletech Novaliches
·
August/2005
–
Present
Provided technical support for customer via voice call; assisted customers in troubleshooting and resolving technical issues with their computers, and documenting conversations and procedures performed into the system.
Graphic Artist / Web Designer
World Wildlife Fund Philippines
·
March/2000
–
Present
Graphic Artist and Web Designer specific to the SEAMARIS project.
Supervisor for Research & Development
Electronic Publishing Ventures, Inc. (defunct Barnes & Noble subsidiary)
·
September/2000
–
Present
- Helped develop procedures for conversion of hardcopy books to ebooks, particularly graphics.
- Technical writer responsible for creating company manuals for technical procedural guides.
- Main contact person via email and voice call for US based partners on technical aspects of ebook conversion.
