Skills
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
1-2 Years
Virtual Administrative Assistant
2-5 Years
HIPAA Compliance
Less than 6 Months
Customer Service > Payment Processing
1-2 Years
• Time Management
2-5 Years
Less than 6 Months
Multitasking
2-5 Years
Caregiving
2-5 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
1-2 Years
Logistics Coordination
1-2 Years
- Customer Service
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Experience highlights
Intake and Verification Of Benefits Specialist
STRATTEGIC OFFICE SUPPORT
·
July/2025
–
Present
Processed intake and verification of benefits for healthcare accounts, ensuring accuracy and HIPAA compliance. Reviewed patient information to confirm eligibility while safeguarding confidentiality.
Training Specialist – Logistics
INTERACTECH SOLUTIONS
·
January/2025
–
Present
Led hands-on workshops for order creation using Evans TMS. Developed onboarding programs, monitored employee performance, ensured compliance with safety and regulatory standards.
Drayage Specialist Logistics Coordinator
INTERACTECH SOLUTIONS
·
July/2024
–
Present
Processed orders with accurate shipping details. Responded to email inquiries on order status. Resolved discrepancies and delays, maintained records, coordinated with logistics teams.
Payment Operation Analyst
INTERACTECH SOLUTIONS
·
February/2023
–
Present
Handled high call and email volumes resolving customer inquiries. Ensured accurate payment processing, reconciled transactions, resolved discrepancies, strengthened client relationships.
Assistant Instructor
KUMON LEARNING CENTER
·
January/2021
–
Present
Provided tutoring in English and Mathematics to preschool through high school students. Communicated with parents about progress, managed student billing and payments.
