Senior Desktop Support Engineer

Verified

$10/hr

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Outline

Looking for Full-Time work (12 hours/day) at $10/hour

Bachelor's Degree

English proficiency Basic

Professional Summary

To obtain IT technical administration job or be retooled to any IT related position that best suit my
qualifications which could enable me to enhance my skills and productivity

Skills & Experience

Skills

Asset management 5-10 Years

Computer Software and Hardware troubleshooting 5-10 Years

Windows Server Administration Skills 5-10 Years

Networking & Infrastructure 5-10 Years

SCCM administration 5-10 Years

Design > Web Design & Page Layout 1-2 Years

Experience highlights

Senior Desktop Support Engineer

Teleperformance · January/2024 – /

Windows Server & Active Directory: User and group management, policy enforcement, and authentication.
Intune Management: Cloud-based device management and security compliance.
Network & Switch Management: Configuration, troubleshooting, and maintenance.
Point of Contact (POC) for 5 Accounts: Overseeing IT operations, implementation, and technical support.
SCCM Administration: Deployment, patching, and system updates.
Windows Desktop & Laptop Support: Installation, troubleshooting, and hardware/s

Senior Desktop Field Support Engineer ll

majorel · July/2022 – Present

Windows Server & Active Directory: Administration and management of Windows Server 2016 R2, including user
access, group policies, and domain services.
Network Infrastructure: Deployment, configuration, and management of network switches, routers, VLANs, NAT, and
Meraki systems.
IT Asset Management: Tracking, maintaining, and managing IT hardware and software inventory.
End-User Support: Providing technical support for Windows desktops, laptops, and related peripherals.
Printer & Network Managem

Technical Support Engineer

Medicard Philippines, Inc · January/2019 – Present

Windows Server & Active Directory Management – Administer and support Windows Server 2016/2019 R2, Active
Directory, Group Policies, and security configurations.
Network & Security Management – Configure, deploy, and troubleshoot network switches, routers, VLANs, NAT, and
FortiGate firewalls.
Cloud & Endpoint Management – Manage Windows desktop deployment, SCCM, and Intune cloud MDM for enterprise
environments.
Technical Support & Asset Management – Provide L2 support for Windows desktops/laptop

Desktop Support Engineer

Diversified Technology Solutions International Inc. · February/2018 – Present

Install, configure, validate, and troubleshoot desktops, printers, and peripherals.
Serve as Level 2 POC for escalations, bridging Level 1 support and management.
Oversee system implementations, upgrades, and maintenance, ensuring SLA compliance.
Conduct in-depth troubleshooting of technical issues, including networking and system integration.
Maintain detailed incident records and escalation reports for compliance.
Collaborate with cross-functional teams to enhance operational efficiency.
Provi

Junior Technical Support Engineer

Philsteel Holding Coporation · February/2017 – Present

Manage and troubleshoot Windows Server Active Directory, ensuring efficient user management and security policies.
Administer and maintain network infrastructure, including VLANs, NAT configurations, and IP addressing.
Configure and manage firewalls, implementing security rules for a protected network environment.
Deploy and manage access points to ensure seamless wireless connectivity.
Oversee DHCP server management for reliable IP address distribution.
Handle Windows OS deployment across multi

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