Skills
Sales
2-5 Years
Email and Chat Support
2-5 Years
Servicenow
1-2 Years
Freshdesk
1-2 Years
Negotiation
1-2 Years
Customer Relationship Management
2-5 Years
Account Reconciliation
1-2 Years
Cost Estimate > Microsoft Excel
2-5 Years
Data Entry and Database Management
2-5 Years
Escalation
2-5 Years
Cold Calling
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
Customer coordination & follow-ups, Cold calling and cold emailing, Appointment setting, Consultative selling, Objection handling
2-5 Years
Dental Sales & Lead Conversion
2-5 Years
Omnichannel Support
1-2 Years
Experience highlights
Outbound Sales Representative
ResultCX
·
January/2026
–
Present
Spearheaded targeted outbound sales campaigns and executed consultative sales strategies. Maintained interaction logs in enterprise CRM platforms, consistently surpassing daily and monthly revenue targets.
Customer Service Representative
VXI Global Solutions
·
June/2025
–
Present
Managed escalated customer inquiries and billing disputes, achieving top-tier FCR rates. Consulted clients on premium offerings and served as escalation point for team coaching.
Sales Representative
Alorica
·
September/2023
–
Present
Drove prospect conversion through active listening and consultative recommendations. Consistently exceeded monthly sales quotas while maintaining quality compliance and call standards.
