Customer Service Representative

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I bring over five years of customer service experience, excelling in fast-paced environments where communication and problem-solving are key. As a recognized Top Performer in live chat and inbound support, I consistently exceed performance metrics and prioritize customer satisfaction.

I specialize in managing escalated technical issues and complex inquiries, leveraging deep product knowledge and collaborative skills to deliver effective solutions. As a Complaints Officer, I skillfully resolve sensitive cases with empathy and professionalism, always aiming to enhance service quality.

My background includes training in back-office operations and handling multiple live chat sessions to support customers efficiently. If you need a dedicated professional who can navigate challenges and elevate your customer service experience, I'm here to help. Let's connect to discuss your project needs.

Skills & Experience

Skills

Customer Support > Sales Support > Mobile Service 2-5 Years

Conflict Resolution 1-2 Years

Service Less than 6 Months

Accounting > Accounts Payable > Billing Support 2-5 Years

Customer Retention 1-2 Years

- Customer Service 2-5 Years

Ticket Management 1-2 Years

Complaint resolution 1-2 Years

Cold Calling, Upselling, Multichannel Support (email,phone,chat) 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 2-5 Years

Customer Service > Gorgias > Shopify 1-2 Years

• Technical Troubleshooting 2-5 Years

• Live Chat Support 2-5 Years

Experience highlights

Customer Service Representative

EMAPTA Philippines · November/2025 – Present

Delivered multichannel support for NBN and mobile services. Handled service queries, appointment scheduling, modem delivery tracking, billing concerns, and technical troubleshooting.

Complaints Officer

Probe CX · April/2024 – Present

Resolved escalated complaints and complex customer issues. Collaborated across teams to address root causes. Managed 100+ tickets daily while improving customer retention and reducing repeat escalation.

Customer Service Representative

Probe CX · November/2021 – Present

Delivered multichannel support across inbound, outbound, email, and live chat. Assisted with mobile plan queries, technical troubleshooting, and device sales via Shopify. Reduced repeat calls by 15%.

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