Operations & Technical Support Specialist | Non-Voice & CRM Operations

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Detail-oriented Operations and Technical Support Specialist with over 5 years of experience managing non-voice digital workflows, CRM databases, and technical ticketing systems. Experienced in handling high-volume email and chat queues, rule-based data verification, and multi-channel back-office operations under strict compliance metrics.

Proficient in managing CRM platforms, GoHighLevel, HubSpot, softphone systems, and technical troubleshooting pipelines. Highly skilled in adhering to complex standard operating procedures (SOPs), process documentation, and maintaining high data accuracy across technical and administrative accounts.

Seeking non-voice or blended roles focused on customer email/chat support, technical ticketing, CRM administration, and back-office data operations.

Skills & Experience

Skills

Office and Administration > Travel Planning > Sabre 1-2 Years

Customer Support > Chat Support > Email 1-2 Years

Lead Qualification 2-5 Years

B2B Sales 2-5 Years

Amadeus GDS 1-2 Years

medical claims processing Less than 6 Months

Customer service > Sales Representative > Customer Support 5-10 Years

Customer Support > Chat Support >Technical Support 1-2 Years

Outreach 2-5 Years

CRM > HubSpot CRM 1-2 Years

GoHighLevel (GHL) 1-2 Years

Cold Calling & Outbound Prospecting 2-5 Years

Experience highlights

Sales & Customer Support Specialist

Ameeratel Inc. · September/2024 – Present

Managed US campaigns including industrial B2B and medical alert accounts. Operated GoHighLevel CRM for SMS/email workflows and handled multi-channel customer outreach.

Process Associate

Cognizant · November/2023 – Present

Processed medical claims and verified insurance eligibility for Medicare. Navigated secure healthcare databases and coordinated with providers and pharmacies.

Customer Service Representative & Subject Matter Expert (SME)

Teleperformance · June/2021 – Present

Managed high-volume inbound reservations for Hawaiian Airlines. Used Sabre InterAct and Amadeus GDS for complex rebookings. Served as floor SME mentoring junior agents.

Technical Support Agent

Sykes · November/2017 – Present

Provided technical troubleshooting for Pearson Digital E-Learning platform. Resolved login, portal access, and digital textbook issues via ticketing systems.

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