Skills
Office and Administration > Administrative Support
2-5 Years
Executive Virtual Assistant, Invoicing, Social Medial Management, Calendar and Booking Management
2-5 Years
Executive Virtual Assistant, Email Management
2-5 Years
Real Estate Executive Virtual Assistant
2-5 Years
Executive Virtual Assistant Skills: Calendar and Schedule Management
2-5 Years
Customer Support > Customer Service > Fraud detection
10+ Years
Office and Administration > Communication, Teamwork, Leadership, Ability to work under pressure, Adaptive, Flexible, Fast-learner, tech-savvy
10+ Years
Customer Support > Customer Relationship Management , Sales
10+ Years
Project Management > Asana , Clickup, Monday, Trello, Notion
2-5 Years
Process Optimization & SOP Creation
2-5 Years
Coaching > Training and Development
2-5 Years
Customer Support > Sales Support > Lead Generation
1-2 Years
Real Estate > Transaction Coordinating
1-2 Years
Coaching/mentoring
1-2 Years
Experience highlights
Mentor & Influencer
Pinnacle Virtual Academy
·
December/2023
–
/
Mentor aspiring virtual assistants through training and career guidance, manage and grow personal social media by sharing content on virtual assistance and productivity, and develop content strategies to boost engagement and visibility in the VA community.
Executive Virtual Assistant
Upwork
·
March/2022
–
Present
Provide executive support through calendar, travel, inbox, and project management; oversee CRM and lead generation for real estate investors and agencies, ensuring seamless communication; develop SOPs to enhance workflows; utilize project management tools for task organization and timely deliverables; and conduct research and data analysis to support business decisions.
Customer Service Specialist
Various BPO Companies
·
March/2011
–
Present
Provided exceptional customer service and technical support in telecommunications, e-commerce, and online services; promoted to Subject Matter Expert and Quality Analyst, leading training, onboarding, and quality assurance; maintained high-performance metrics and drove initiatives to enhance customer experience.
