Skills
Proficient in MS Word, MS Excel, MS PowerPoint, Microsoft SQL, and CRM
10+ Years
Office and Administration > Data Analytics
1-2 Years
Experience highlights
Management Information Systems Specialist
EXL SERVICE
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March/2023
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Present
I install, configure, and maintain MIS platforms while ensuring data integrity and system security. I collect, interpret, and visualize data to support strategic decisions, provide user support, resolve system issues, and train staff on MIS tools. I lead MIS-related projects, coordinating with cross-functional teams to ensure timely delivery, and maintain documentation in compliance with data privacy standards such as HIPAA. Working closely with the operations team, I analyze and improve deliver
Workforce Analyst / Data and Reports Analyst
HSN PHILIPPINES INCORPORATED
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April/2021
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Present
I forecast staffing needs based on historical data and business trends, while monitoring real-time performance metrics such as schedule adherence and call volumes. I analyze employee productivity, attendance, and service levels, collaborating with HR and operations to improve workforce efficiency. To support decision-making and workforce planning, I generate reports, collect and validate datasets, and perform statistical analysis to identify trends or anomalies. I also create dashboards and visu
Performance Analyst / Data Scientist
LBC EXPRESS INCORPORATED
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July/2020
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Present
I monitor KPIs and operational benchmarks to identify performance gaps and recommend improvements, conducting root cause analyses and proposing effective solutions. By collaborating with departments, I optimize workflows and present findings through dashboards and reports. I collect, clean, and process large datasets, build predictive models and algorithms, and apply machine learning to solve business problems. To ensure insights are actionable, I visualize data and communicate results clearly t
