Skills
Customer Support > Sales Support
2-5 Years
Marketing > CRM > Salesforce
1-2 Years
Cold-calling > Appointment Setting
2-5 Years
Calendar Management
6 Months to 1 Year
Customer Service Inbound/ Outbound Upselling
2-5 Years
Marketing > CRM > HubSpot CRM
6 Months to 1 Year
Sales coach
1-2 Years
Lead Generation
Less than 6 Months
Experience highlights
Virtual Assistant / Cold-Caller
Staffwiz Inc. / Trinity Janitorial
·
February/2024
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Present
I specialize in booking appointments with general and regional managers to facilitate face-to-face meetings with clients, while also managing leads and developing standard operating procedures (SOPs) to ensure an efficient and effective approach to generating business.
Virtual Assistant / Sales Representative
Homeaglow
·
November/2024
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Present
Booking appointments to ensure a seamless scheduling process, while tailoring cleaning service hours through effective use of probing questions to understand client needs.
Outbound B2B Lead Gen Sales Representative
TaskUs (DoorDash)
·
March/2024
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Present
Conducted cold calls with restaurant and business owners to establish partnerships and set appointments with prospects for strategic follow-ups. Maintained a robust sales pipeline, developed tailored proposals, negotiated terms, and successfully closed sales.
Sales Representative / Sales Coach
Teleperformance Clark (Microsoft Store)
·
April/2024
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Present
Served as a Sales Coach, supporting advocates in achieving performance goals and meeting key KPIs and metrics. Advised customers in selecting the most suitable Microsoft products based on their needs, while fostering strong customer relationships and ensuring maximum value from services. Provided strategic guidance on closing sales, including upselling and cross-selling opportunities to drive business growth.
Telesales Representative
iQor Clark (T-Mobile)
·
September/2021
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Present
Handled customer inquiries, concerns, and complaints both in person and over the phone to maintain strong relationships and ensure effective communication. Demonstrated a strong sense of urgency and empathy to assist customers efficiently, while identifying key pain points to deliver accurate and timely resolutions.
