Virtual Assistant – Non-Voice Customer Support & Admin

Verified

$10/hr

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Outline

Looking for Part-Time work (4 hours/day) at $10/hour

High School Diploma

English proficiency Fluent

Professional Summary

Detail-driven virtual assistant available for part-time, non-voice work (10–20 hrs/week). Currently the sole customer support hire at a telehealth SaaS company, handling all client communication by chat, email, and messaging apps; no calls.
Background in AI/data QA, billing, HR & payroll administration, and workflow optimization, with 10+ years of admin and operations experience. Fast learner, open to admin support, data entry, social media management, or non-voice customer support. Available 9 AM–12 AM PHT, which overlaps well with business hours in AU, the UK, and the EU. Let's connect!

Skills & Experience

Skills

HR & Administrative Support 10+ Years

Client onboarding & CRM management 1-2 Years

Payroll Processing & Employee Records 10+ Years

Admin Support (Google Docs, Sheets) 10+ Years

Customer Support Healthcare 1-2 Years

Experience highlights

Customer Support Specialist

Mito Health · March/2025 – /

Sole customer support specialist for a telehealth SaaS company, managing all client communications via Intercom, WhatsApp, Email, Instagram, Meta, and OpenPhone — chat and email only, no voice. Lead client onboarding including lab result uploads, appointment scheduling, and platform navigation. Conduct AI/Data QA, validating 100+ biomarkers per client against source documents. Handle billing, refunds, and account troubleshooting. Coordinate with CEO, clinicians, and technical teams on escalation

HR Officer & Payroll Assistant

Ectag Manpower Services · March/2010 – Present

Processed monthly payroll for 1,000+ employees, reducing errors by 15% through workflow optimization. Managed employee onboarding, compliance, and government benefits administration (SSS, PhilHealth, Pag-IBIG). Maintained 99% accuracy across documentation and government filings over 14 years. Identified and implemented process improvements across HR and payroll operations.

Customer Support Representative

Technical Support/Financial Tech · June/2005 – Present

Handled 60–100 inbound calls daily for US clients DirecTV, Earthlink DSL), providing billing, technical, and account support. Achieved high customer satisfaction in a fast-paced call center environment.

CHIME - 2025

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