Customer Service Specialist | Virtual Assistant

Verified

$7/hr

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Outline

Looking for Full-Time work (10 hours/day) at $7/hour

High School Diploma

English proficiency Conversational

Professional Summary

Customer Service Representative with 4 years of experience in the BPO industry, skilled in handling a high volume of customer inquiries via phone, ema

Skills & Experience

Skills

Customer Support > Technical Support 2-5 Years

Customer service, teamwork, multitasking, maintain professionalism, time management, I keep integrity in what I do. 2-5 Years

Retention Customer Service 2-5 Years

Tech Support/Billing 2-5 Years

Experience highlights

Customer Service Specialist - McDonald's Corporate (2024-2025)

HGS · June/2024 – Present

Served as a liaison between McDonald’s corporate office and restaurant owner/operators to ensure timely resolution of customer concerns.
Assessed the nature of customer issues and escalated them appropriately to the respective franchise owner or operator for further action.

Customer & Technical Support - Verizon

TTEC · December/2022 – Present

Helping customers with their monthly billing concern, Helping them with better plans and trouble shooting. Knowledge of operating systems like Windows.
Handling inquiries, complaints, and escalations professionally.
Maintaining high customer satisfaction (CSAT).
Proactive communication to reduce resolution time.

Chat Support Agent - Shopee Philippines

Inspiro Relia · August/2021 – Present

Providing real-time, efficient, and friendly customer support via live chat, resolving inquiries related to orders, payments, returns, and product details.
Collaborated with cross-functional teams like the logistic team, and the sellers itself to escalate and resolve complex issues.
Maintaining an excellent customer service experience for customers by addressing concerns promptly and ensuring a seamless shopping experience.

Billing & Retention Agent - Comcast | Xfinity Mobile

Transcom · August/2019 – Present

Assisting customers with billing inquiries, including charges, fees, and payment arrangements. Explaining billing statements, prorated charges, and promotional pricing. Processing payments, setting up payment plans, and handles disputes.
Identifying customers at risk of canceling their services and offering solutions to retain them.
Troubleshooting service issues and process refunds if needed.

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