Skills
Coaching
1-2 Years
2-5 Years
Team Leadership
2-5 Years
CRM management
2-5 Years
Customer Retention
2-5 Years
- Customer Service
2-5 Years
Accounting > Accounts Payable > Internal Audit > Inventory > Excel
2-5 Years
Dashboard Development
2-5 Years
Performance Management
2-5 Years
Design > Adobe > Photoshop>Lightroom>Photography
2-5 Years
Design > Canva Graphic Design > Video Editing
2-5 Years
Customer Service>Sales
2-5 Years
Experience highlights
Team Manager
IBEX Global Solutions Inc.
·
January/2023
–
Present
Led and coached agents to meet KPIs including AHT, FCR, CSAT, and sales conversion. Analyzed metrics and executed action plans to improve performance. Built Excel trackers and dashboards for real-time monitoring.
Customer Service / Sales Representative
IBEX Global Solutions Inc.
·
January/2022
–
Present
Resolved technical, billing, and connectivity issues with high CSAT. Met sales targets through upselling and cross-selling. Maintained accurate CRM documentation and reduced churn.
Photographer / Video Editor
Handuraw Photography
·
January/2020
–
Present
Produced photo and video content from planning to post-production. Delivered high-quality visual outputs aligned with client requirements.
