Admin Assistant

Verified

$5/hr

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Outline

Looking for Part-Time work (5 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am Monica Gaco, a dedicated Virtual Assistant with over 7 years of experience in administrative support and customer service. Since 2018, I have been providing efficient and reliable virtual assistance, building on my prior experience as a technical support specialist for 2 years and an ESL teacher for 5 years. These diverse roles have equipped me with a broad range of skills, including excellent communication, problem-solving, and adaptability. Stepping out of my comfort zone has made me a flexible and open-minded professional, capable of thriving in various work environments and collaborating effectively with different working styles.

Skills & Experience

Skills

Property Management > Administrative Support 5-10 Years

Experience highlights

Virtaul Assistant (Admin Assistant)

e-Cruitment Philippines Co. · March/2018 – /

- Ensured accuracy in owner records, tenant details, and lease information by meticulously updating data based on email instructions.
- Maintained clean data workflows by interpreting unclear directives from property-related emails, ensuring consistency.
- Managed high-volume updates in the Property Management System (PMS), supporting seamless property operations.

ESL Teacher/Recruiter

Kredo IT Abroad · November/2016 – Present

- Conducted English language training for Japanese students, integrating business and IT language support.
- Created tailored learning content and provided one-on-one coaching to enhance student performance.
- Developed onboarding materials and helped screen applicants, contributing to the company’s recruitment and training programs.

ESL Teacher/ Web Designing

Quick Qualirty English · April/2013 – Present

-Taught English to students of various nationalities, ages, and levels using diverse curricula such as Daily English, the Callan Method, Business English, and grammar.
-Instructed children aged 5 to 12, focusing on vocabulary building, basic grammar, reading, speaking, and interactive activities to develop communication skills.
-Designed and delivered lessons integrating English with basic IT and web design topics to help students gain job-related communication skills.

Technical Support

Qualfon Philippines Inc. · May/2010 – Present

Handled complex technical and supervisory calls, providing expert support to frontline agents and resolving escalated customer issues from U.S. clients.
-Monitored and coached junior team members to improve performance and ensure quality customer service.
-Collaborated with cross-functional teams to troubleshoot technical problems and implement process improvements.
-Maintained detailed records of customer interactions to support effective follow-up and reporting.

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