Virtual Assistant | Administrative Assistantant | Customer Service | BPO Team Leader

Verified

$15/hr

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Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven BPO Team Leader with extensive experience in customer service, team management, administrative support, and financial-related processes. Experienced in Accounts Receivable and QuickBooks, with a strong background in handling account reconciliation, payment-related concerns, customer accounts, and maintaining accurate records.
Currently leading a BPO team, with proven skills in communication, organization, problem-solving, reporting, quality management, and client support. Seeking a Virtual Assistant position where I can utilize my BPO leadership experience, accounting knowledge, QuickBooks skills, and strong attention to detail to provide reliable administrative and financial support to clients.

Skills & Experience

Skills

Team Leader (BPO) 10+ Years

Team Leadership 10+ Years

Process improvement 5-10 Years

Invoice processing 2-5 Years

Account Reconciliation 2-5 Years

- Customer Service 10+ Years

Accounting > Bookkeeping > QuickBooks 2-5 Years

Performance Management 10+ Years

Accounting > Accounts Payable > Accounts Receivable 2-5 Years

Bot Management 10+ Years

Financial Record Keeping 2-5 Years

Experience highlights

Team Leader

Concentrix Phils Inc. · October/2013 – /

Lead BPO team ensuring productivity and quality targets. Monitor performance metrics, provide coaching, handle escalations, analyze reports, and coordinate with departments for operational excellence.

Accounts Receivable Specialist

Universal Feedmill Phils · January/2012 – Present

Managed customer accounts and outstanding balances. Processed payments, maintained invoices and financial records. Used QuickBooks for transactions and reconciliation. Resolved account discrepancies and payment issues.

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