Skills
CRM (Customer Relationship Management)
2-5 Years
Customer Service Representative
2-5 Years
ATTENTION AND DETAIL
2-5 Years
Empathy and Active Listening
2-5 Years
Detail oriented, adaptability, problem solving skills, time management, good.communicatiom skills, multi tasking
2-5 Years
Experience highlights
Fashion Consultant
Global Fidelis
·
September/2023
–
Present
I manage customer inquiries related to membership retention, cancellations, billing, account support, order management, and general concerns. Recommended products and membership options based on each customer’s needs. I assisted customers in understanding their account and membership options while addressing their concerns clearly and professionally. Maintained a customer-focused approach when handling retention and cancellation requests.
Quality Analyst
Call Criteria
·
October/2022
–
Present
We used a transcription tool to convert recorded conversations between dealership agents and customers into written transcripts. Categorized dealership calls based on the purpose of the conversation, including sales, auto repair/service, leasing, and general customer inquiries. Checked conversations to identify the appropriate category and ensure the information was properly recorded.
Customer Service Representative
Eperformax
·
August/2021
–
Present
Provided customer support in transaction-related concerns through inbound calls and asynchronous chat. Account security concerns, login problems, and account access issues. transaction details and performed validation and verification based on established security procedures. account updates while following identity verification, security, and compliance requirements.
Customer Service Support
Techmahindra
·
October/2020
–
Present
Assisted customers with order placement, payment processing, package tracking, account inquiries, and credit applications. Reviewed payment and order details to assist with refund-related concerns and provide customers with accurate updates.
