Customer Service Representative

Verified

$5/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dynamic and results-driven BPO team lead with more than 4 years of progressive experience in risk and compliance management within the Fintech industry, complemented by a strong background in customer service operations. Currently leading a team of 15 agents, consistently con hitting the 50-point CSAT benchmark score through structured coaching, real-time queue management, and proactive client support. Demonstrated expertise at balancing operational al needs ne with client expectations by delivering timely email responses, providing compliance documentation, and creating performance-based strategies that meet and exceed service-level agreements (SLAs). Known for building accountable, high-performing teams teams and delivering consistent results in fast-paced,

compliancedriven environments.

Skills & Experience

Skills

1-2 Years

Team Leadership 2-5 Years

Applicant Tracking System > Zoho 1-2 Years

E-commerce Order Fulfillment > Order Entry > Order Processing 2-5 Years

- Customer Service 2-5 Years

Oracle 1-2 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

Escalation Management 1-2 Years

Microsoft Teams 2-5 Years

Performance Management 2-5 Years

Coaching & Training 2-5 Years

Google Workspace 2-5 Years

SLA Management 2-5 Years

Experience highlights

Team Lead — Risk & Compliance Account

Ubiquity · October/2024 – Present

Led team of 15 resolution experts with coaching, performance reviews, and compliance training. Maintained 50-point CSAT benchmark through performance monitoring. Managed multi-channel operations for escalated cases within SLA.

Team Lead — Order Entry Account

Ubiquity · December/2023 – Present

Supervised customer service team with coaching and performance reviews. Aligned team performance with client KPIs and SLAs through strategic action planning and gap analysis.

Customer Service Representative — Order Entry Account

Ubiquity · March/2021 – Present

Handled inbound customer calls processing food orders for US-based stores. Maintained high order accuracy by verifying details in real-time. Exceeded customer satisfaction benchmarks.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In