Customer Support, Customer Service, Technical Support, Virtual Assistant, Administrative Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Native

Professional Summary

I am a versatile and adaptable professional with over 10 years of experience in international customer service, technical support, and client relations, along with additional experience in virtual assistance, administrative support, and social media management.

My strengths include effective communication, problem-solving, organization, multitasking, and attention to detail. I am comfortable handling different responsibilities, learning new tools and systems, and adapting to different work environments.

What sets me apart is my combination of customer-facing and administrative experience, my ability to work independently, and my willingness to continuously learn and improve. I value teamwork, accountability, and delivering quality work while maintaining a positive and professional attitude.

Skills & Experience

Skills

CustCustomer Service 10+ Years

Communication Skills 10+ Years

Accounting > Accounts Receivable > Billing > Collection 2-5 Years

Chat Support > Social Media Management 1-2 Years

• Time Management 10+ Years

CRM Tools & Ticketing Systems 5-10 Years

Content Planning & Scheduling 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 10+ Years

- Customer Service & Support 10+ Years

Billing & Payment Processing 5-10 Years

• Technical Troubleshooting 5-10 Years

Experience highlights

Part-Time Social Media Support

Joy's Enclave Resort and Events Place · January/2023 – Present

Developed social media strategies to improve brand presence. Managed Facebook posts, Reels, Stories with 3x weekly posting. Increased audience reach through targeted content strategies.

Customer Service Representative

TDCX · June/2020 – Present

Handled inbound calls and chat support for Netflix streaming service. Resolved technical issues and assisted with billing/payment inquiries. Delivered high-quality customer experience.

Collection Specialist

Acquire Global · April/2019 – Present

Monitored accounts for outstanding receivables. Conducted outbound calls for payment collection. Processed payments, negotiated arrangements, and promoted service packages.

Debt Collection Specialist

CBE Companies · August/2017 – Present

Managed outbound calls for debt collection and account resolution. Educated customers on payment options, negotiated settlements, and resolved billing disputes.

Billing & Sales Representative

Ibex Global · September/2014 – Present

Handled inbound calls for billing and service concerns. Provided technical troubleshooting support and promoted products/upgrades. Maintained high customer satisfaction ratings.

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