Skills
Office and Administration > Data Entry > Error Detection?
1-2 Years
BPO- customer service representative
2-5 Years
Training Supervisor
1-2 Years
Project Trainer
2-5 Years
Team Verifier
1-2 Years
Experience highlights
Data Entry Specialist
Med Advantage Advisors
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December/2023
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Present
In this role, I was responsible for managing customer healthcare insurance records using a secure healthcare portal. My main tasks included updating account information, verifying data for accuracy, organizing documentation, and generating reports. I handled sensitive information with a high level of confidentiality and ensured that all data was processed efficiently and without error. This role required strict attention to detail, time management, and consistent delivery of high-quality work in
Training Supervisor
Focus Direct Inc
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March/2022
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Present
As a Training Supervisor, I led a team of trainers and was responsible for planning, implementing, and evaluating training programs across multiple departments. I collaborated with leadership to align training with business goals, developed SOPs, monitored training effectiveness, and ensured consistent delivery across projects. I also handled scheduling, coaching, and reporting.
Project Trainer
Focus Direct Inc
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January/2017
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Present
I designed and facilitated training sessions for new and existing employees, conducted onboarding, developed learning materials, and tracked training performance. I also provided one-on-one coaching to ensure all team members understood client expectations, processes, and systems.
Team Verifier
Focus Direct Inc
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January/2016
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Present
In this role, I reviewed and verified the accuracy of data entries submitted by the team. I cross-checked records, corrected inconsistencies, and provided feedback to agents to maintain quality standards. I also helped with process documentation and new-hire support.
Customer Service Representative
Focus Direct Inc
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January/2012
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Present
I handled both voice and non-voice customer service tasks including phone, chat, and email support. My responsibilities included resolving issues, processing orders and applications, and maintaining customer satisfaction by delivering prompt and professional assistance.
