Skills
Marketing > Telemarketing > Outbound Calls
2-5 Years
Appointment scheduling
2-5 Years
~Data Entry
10+ Years
- Customer Service
10+ Years
Customer Support > Phone Support
10+ Years
CRM
2-5 Years
MS Excel
1-2 Years
MS Word
2-5 Years
Computer literate (Ms Word, Ms Excel and Ms PowerPoint) ● Product Researcher/Lister ● Data Entry ● Copy Writing ● Basic Hardware systems repair
2-5 Years
Database Management
10+ Years
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets
2-5 Years
• Time Management
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Experience highlights
Outbound Service Appointment Coordinator
Traver Connect
·
May/2022
–
Present
Managed outbound calls to schedule customer vehicle maintenance. Updated customer records, confirmed ownership details, and provided follow-up assistance.
Inbound/Outbound Representative
Origo
·
August/2020
–
Present
Assisted customers with technical service requests and coordinated technician visits. Maintained databases and provided responsive support via phone and email.
Inbound/Outbound Representative
Tata Consultancy Services
·
January/2016
–
Present
Organized electricity connection requests for clients. Handled customer inquiries, resolved issues, and verified sales transactions from kiosk agents.
Outbound Representative
iQor Philippines
·
August/2014
–
Present
Conducted outbound calls to collect payments and resolve billing concerns. Built customer interest through upselling and updated client databases accurately.
Customer Service Representative
Cyber City Teleservices / iQor Philippines
·
July/2007
–
Present
Handled inbound and outbound calls assisting with product and service inquiries. Maintained customer records and contributed to retention and satisfaction.
