Skills
Customer service
2-5 Years
Experience highlights
Disability Benefit Specialist
EXL Philippines Inc
·
November/2022
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Present
Develop skills to manage a large volume of claims. Provide timely and excellent customer service by paying appropriate claims promptly and quickly responding to all inquiries. Develop an understanding of the applicable contract/policy definitions and relevant provisions. Develop problem solving skills by demonstrating analytical/ logical thinking, recognizing multiple connections, optimizing results by choosing the best strategies resulting in fair and objective claim decisions.
Dental Customer Service Representative
Hinduja Global Solutions
·
September/2019
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Present
Providing excellent customer service, we respond to inquiries about the company's products and services, ensuring timely and helpful assistance to customers. Resolving issues, we address customer complaints, resolve billing inquiries, and help with payment options. Liaison between patients and internal teams, we serve as a bridge between patients and experts, handling tasks like scheduling medication orders, explaining benefits, and resolving account issues.
