Customer & Technical Support Specialist | Virtual Assistant

Verified

$10/hr

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Outline

Looking for Full-Time work (10 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A top performer in technical support and customer service, specializing in SaaS environments. Successfully served as a Support Team Lead at Jotform, providing exceptional support to over 15 million users, troubleshooting complex issues, and delivering solutions efficiently. Extensive experience in improving user experiences and operational processes while collaborating across departments. Core skills include customer troubleshooting, technical problem-solving, and expertise in HTML/CSS, leveraging these to enhance client satisfaction and operational efficiency.

Skills & Experience

Skills

Troubleshooting 2-5 Years

Technical & Customer Support 2-5 Years

Virtual Assistance 1-2 Years

HTML & CSS 5-10 Years

Experience highlights

Customer & Technical Support Specialist

Jotform · September/2022 – Present

Provided customer support via live chat, email, and forums, resolving technical, billing, and account issues. Troubleshot subscription and payment concerns. Collaborated with developers on complex escalations.

Real Estate Administrative VA

JJ Capital Investments · August/2021 – Present

Managed data entry and records using Google Sheets and Excel. Generated monthly property financial reports using Entrata and ResMan. Handled investor management in AppFolio and payment processing.

Email Marketer

Pivotal Solutions Inc. · April/2021 – Present

Built targeted email lists and created cold email outreach campaigns. Researched and identified prospects through LinkedIn Sales Navigator. Defined audience segments for email marketing initiatives.

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