Skills
Customer Service - Call and Chat
5-10 Years
Collecting billing and encoding data entry
2-5 Years
Inbound & Outbound Customer Support (Voice and Non-voice)
5-10 Years
Communication Skills
5-10 Years
Critical Thinking
2-5 Years
Computer Literacy
5-10 Years
Training
2-5 Years
Teamwork
5-10 Years
- Customer Service
5-10 Years
Collections
2-5 Years
Customer Support > Chat Support >Technical Support
1-2 Years
• Time Management
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Experience highlights
Collections Specialist
Snapscale Corporation
·
February/2023
–
Present
Delivered exceptional customer service on collection calls. Received inbound/outbound calls and sent emails. Coordinated with sales, management, and accounting. Reviewed contracts for accuracy.
Account Trainer
Siblings Solutions
·
April/2021
–
Present
Trained new hires on skills and knowledge for quality performance. Evaluated training initiatives through participant tracking and feedback. Conducted needs assessments for tailored programs.
Chat Support Representative
Awesome OS
·
September/2020
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Present
Responded to customer concerns regarding orders with prompt service. Investigated and resolved accounting, service, and delivery concerns.
Technical Support Representative
Alorica
·
January/2020
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Present
Resolved complex technical problems through troubleshooting. Provided remote assistance for home security device technical difficulties.
Promotion Assistant
KCC Marbel
·
March/2019
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Present
Assisted customers with raffle entries. Answered questions regarding entries, possible winnings, and rules.
