Healthcare & Disability Administration Specialist | Compliance, Rostering & Operations

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

High School Diploma

English proficiency Conversational

Professional Summary

NDIS Administration & Compliance professional with hands-on experience in participant records, compliance tracking, service agreements, documentation, rostering, and daily operations. I help keep records accurate, requirements on track, and outstanding tasks completed.

Experienced with ShiftCare and Visual Care for rostering and admin support, including worker availability, qualifications, location, travel time, participant requirements, and roster conflicts.

I also bring nearly 5 years of BPO experience in customer service, customer advocacy, workforce management, and real-time operations, giving me strong communication, multitasking, problem-solving, and time-critical decision-making skills.

Tools: ShiftCare, Visual Care, Google Drive, OneDrive, Microsoft Office, WFM systems, and email.

I work independently, follow processes accurately, proactively follow up, and take ownership through completion.

Skills & Experience

Skills

Workforce Management 1-2 Years

Real-Time Monitoring & Queue Management 1-2 Years

Compliance & Quality Auditing 2-5 Years

Scheduling & Coordination 2-5 Years

NDIS Administration 2-5 Years

Experience highlights

Workforce Management Specialist (Real-Time Analyst)

TTEC · November/2024 – Present

Virtual Assistant, NDIS Administration, Rostering & Compliance

NDIS Provider Clients · May/2019 – Present

Customer Service Representative

Concentrix · November/2017 – Present

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