Outline
Looking for Full-Time work (8 hours/day) at $8/hour
Postgraduate Degree
English proficiency Fluent
Professional Summary
I genuinely enjoy turning “there’s too much to do” into “here’s the plan.”
I’m naturally organized, detail-oriented, and resourceful, but I also know that real work doesn’t always go according to plan. When priorities change, a customer needs an urgent update, or a task suddenly becomes more complicated than expected, I stay calm, figure out what needs to happen next, and focus on finding a solution.
I’m also someone who enjoys learning. I may not know every tool or process on day one, but I learn quickly, ask the right questions, and find ways to become productive as soon as possible. I use technology and AI tools to work smarter, improve workflows, and handle repetitive tasks more efficiently.
If I had to describe myself in one sentence, I would say: I’m the person who brings structure to the chaos, follows through on the details, and keeps things moving forward.
I’m naturally organized, detail-oriented, and resourceful, but I also know that real work doesn’t always go according to plan. When priorities change, a customer needs an urgent update, or a task suddenly becomes more complicated than expected, I stay calm, figure out what needs to happen next, and focus on finding a solution.
I’m also someone who enjoys learning. I may not know every tool or process on day one, but I learn quickly, ask the right questions, and find ways to become productive as soon as possible. I use technology and AI tools to work smarter, improve workflows, and handle repetitive tasks more efficiently.
If I had to describe myself in one sentence, I would say: I’m the person who brings structure to the chaos, follows through on the details, and keeps things moving forward.
Skills & Experience
Skills
Process improvement
Human Resource Management
CRM management
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
KPI tracking
Chat Support > Social Media Management
Copywriting > Data Entry > Email Marketing
Report writing
Real Estate Operations
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management
Human Resources > HR Management > Administrative Works > Operations Management
*Administrative Support -
Experience highlights
Operations and Reviewing Administrator
EMAPTA GLOBAL
·
November/2021
–
Present
CCTV response advisor for National Car Parks Ltd (UK & Australia). Managed virtual operations including site installation, maintenance, and construction work. Performed operations management for UK, US & Australian clients. Created SOPs, pricing models, and digital permit systems.
Real Estate Virtual Assistant
Freelance Worker
·
May/2021
–
Present
Managed emails, schedules, and documents for US-based real estate client. Prepared contracts, handled data entry, managed CRM and databases. Conducted lead prospecting, social media management, property listing optimization, and email marketing.
Customer Service and Sales Advisor II & Fraud Analyst II
Concentrix
·
May/2021
–
Present
Handling inbound calls in a hospitality and sales environment, where I assisted guests with reservations, room availability, rates, cancellations, modifications, and general inquiries. I focused on providing excellent customer service by actively listening to the guest's needs and offering accurate and timely solutions. • I conduct experiments with different ad formats, headlines, and landing pages to identify the best performing strategies.
Freelance Virtual Assistant / Executive Assistant
Freelance Worker
·
March/2020
–
Present
KPI tracking, reporting, and data management for US-based client. Provided administrative and executive support, CRM updates, process improvements, and newsletter management. Managed pay-per-click advertising campaigns on Google and YouTube.
HR and Operations Manager
PH Global JET Express Inc.
·
June/2020
–
Present
• I ensure that daily operations run efficiently, safely, and according to customer and business requirements. • I managed the end-to-end operational process, including shipment coordination, dispatching, delivery performance, workforce management, customer service, and issue resolution. • I supervised drivers, warehouse staff, dispatchers, and support teams, making sure that everyone understood their responsibilities and that operational targets were consistently achieved.
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