Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Licensed Professional Teacher (LPT) and Customer Service Representative with extensive experience
delivering omnichannel customer support, managing ticket escalations, and maintaining precise data records.
Proven track record in sustaining high CSAT scores across live chat, phone, and email channels. Skilled in
CRM platforms including Salesforce and Microsoft Dynamics 365 for logging interactions and tracking
resolution progress.

Skills & Experience

Skills

Active Listening 2-5 Years

English Teaching 1-2 Years

Customer Retention 2-5 Years

~Data Entry 2-5 Years

Customer Support > Phone Support 2-5 Years

Database Management 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

Salesforce (CRM) 2-5 Years

Omnichannel Support 2-5 Years

• Live Chat Support 2-5 Years

Experience highlights

Customer Service Representative

Nadela Business Center, Inc. · January/2024 – /

Managed high-volume inbound inquiries across live chat, email, and phone. Performed real-time data entry in Salesforce and Microsoft Dynamics 365. De-escalated complex complaints and met FCR and AHT targets.

ESL Teacher

Koala English · January/2023 – /

Delivered interactive one-on-one English instruction to non-native speakers. Maintained administrative records of student performance, progress reports, and attendance tracking.

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