Virtual Assistant /Quality Analyst

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Hi! I’m Natashia, a reliable and detail-oriented Virtual Assistant and Quality Analyst with experience in customer service, administrative support, lead generation, invoicing and billing, and quality assurance.

I help businesses stay organized, improve their processes, and deliver excellent customer experiences. My QA background has trained me to pay close attention to details, identify errors, follow processes accurately, and maintain high-quality standards.

I’m comfortable working independently, managing multiple tasks, meeting deadlines, and communicating with clients and teams. I’m also a fast learner who can adapt to new tools, systems, and workflows.

If you’re looking for someone dependable, organized, proactive, and committed to getting the job done right, I’d be happy to support your business!

Skills & Experience

Skills

Office and Administration > Quality Assurance 5-10 Years

~Data Entry 2-5 Years

- Customer Service 5-10 Years

Account Management; Customer Support > Sales Support > Lead Generation 2-5 Years

Chat Support > Social Media Management 2-5 Years

Digital Marketing 1-2 Years

Record Management 2-5 Years

Marketing > Social Media Management > Meta Business Suite > Facebook > Instagram 1-2 Years

1-2 Years

Chat Support > Data Encoder > Social Media Manager > Content Creation 1-2 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Marketing > Social Media Management > Meta Business Suite > Facebook 2-5 Years

Experience highlights

Digital Marketing & Lead Generation Specialist

First Coast Repairs · January/2026 – Present

Managed websites and social media profiles. Created content for renovation projects. Engaged homeowners for lead generation and customer inquiries.

Invoice & Billing Administrator

22 Affordable Contractors · September/2025 – Present

Tracked invoices for renovation projects. Processed billing invoices and maintained financial records. Coordinated with contractors and property managers.

Social Media Outreach Specialist

Remote Work · December/2024 – Present

Managed Facebook and Instagram outreach for spa and salon businesses. Promoted business platforms and services through online communication.

Probate Lead Specialist

Remote Work · November/2023 – Present

Researched public records to identify probate cases. Located and verified heirs and beneficiaries. Maintained detailed records and communicated findings.

Quality Analyst

IntouchCX · August/2021 – Present

Evaluated agent performance and identified quality defects. Monitored QA standards and compiled data for operational improvements and compliance.

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