Senior Compliance Support Specialist | SaaS Customer Support | Fraud & Risk Analysis | Virtual Asst

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a customer support and compliance specialist with experience working in fast-paced SaaS environments, helping businesses stay compliant while delivering a strong customer experience.

Most recently, I worked with OpenPhone (now Quo), where I handled compliance reviews, customer support, and escalations across chat and email. I regularly investigated account activity, identified risks, and guided customers on best practices to help them stay compliant and avoid disruptions.

I also have experience in number porting operations and virtual assistance, where I supported clients with administrative tasks, scheduling, and day-to-day operations. I’m comfortable managing multiple priorities, working independently, and adapting quickly in environments where processes are constantly evolving.

I enjoy solving problems, keeping things organized, and helping both customers and teams stay on track.

Skills & Experience

Skills

Accounting > Financial Accounting > Analysis 2-5 Years

Customer Support > Customer Service > Gorgias 1-2 Years

Customer 5-10 Years

Compliance 5-10 Years

Coordination 1-2 Years

Professional Communication 10+ Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 5-10 Years

CRM Systems 2-5 Years

Data Entry - Encoding 2-5 Years

Data Entry & Accuracy 5-10 Years

Escalation 5-10 Years

Google Workspace 5-10 Years

Optimization 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years

*Administrative Support - 5-10 Years

Experience highlights

Senior Compliance Support Specialist

Quo · January/2024 – Present

Led compliance reviews for messaging regulations and carrier policies. Investigated fraud/spam risks, provided guidance on compliant templates, handled escalations, and improved compliance workflows.

Compliance Support Specialist

Quo · January/2023 – Present

Ensured compliance with messaging regulations and carrier policies. Reviewed customer accounts for Terms of Service adherence and provided guidance on compliant communication templates.

Porting Support Specialist

Quo · January/2022 – Present

Managed number porting requests and coordinated with carriers. Ensured smooth migration of phone numbers for business clients and delivered responsive customer support.

Customer Support & Logistics Coordinator

Jupiter · February/2022 – Present

Handled customer support via SMS, chat, and email for grocery orders. Coordinated with drivers/shoppers, resolved order discrepancies, and optimized delivery logistics.

Virtual Assistant

Loop Support · June/2020 – Present

Provided administrative and client support for U.S.-based businesses. Managed schedules, email communication, and data entry tasks.

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