Skills
Customer Support > Chat Support> Customer Support Inbound and Outbound
2-5 Years
Negotiations
10+ Years
Lead Generations
2-5 Years
Sales Management
10+ Years
Customer Success
2-5 Years
B2B & B2C Client Acquisition Specialist (Team Leader)
10+ Years
Business Development / Sales Executive
2-5 Years
Microsoft Dynamics 365
2-5 Years
Client onboarding & CRM management
1-2 Years
Experience highlights
Strategic Partnership Specialist/Business Development (Freelance)
Governor Generoso Mandaya Development Corporation
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January/2024
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• Acts as a mediator and primary liaison between tribal corporations and foreign-funded companies in sectors such as agroforestry, eco-tourism, renewable energy, and mining.
• Facilitates negotiations and ensures all agreements uphold Indigenous rights and ancestral domain protocols.
• Drafted the IRR for the Creation of the Joint Project Oversight Committee
• Develops and implements strategic partnership plans aligned with sustainable and culturally appropriate development.
• Evaluates
Business Development Specialist (Freelance)
CanceRegene Solutions
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October/2024
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• Facilitated the onboarding of medical providers across Malaysia, Thailand, India, and Türkiye
• Led strategic partnership development and customer experience improvements, conducted sales training, and exceeded revenue targets
• Managed patient care coordination for converted leads
• Demonstrated conversion revenue of $140,000.00 in the first two months of operation
Regional Key Accounts Manager - EMEA
PlacidWay Medical Tourism
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January/2023
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Present
• Managed EMEA key accounts, client onboarding and contract negotiations to boost profitability, while leading 7 patient coordinators for the region.
• Built and nurtured client relationships across the region
• In charge of the Business Development of the region and acts as the first contact for Customer On-Boarding, CRM Training, Business review, and assists in building up the customers’ profiles in the CRM. Drives consistent monthly revenue and conducts team training
Regional Operations Supervisor
Geidea Technology
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November/2014
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Present
• Oversaw technical operations for the Western Region from Jeddah HQ.
• Supervised 7 Team Leaders, 50 Technical support engineers and admin staff, optimizing system performance across service areas.
• Reduced SLA infractions by 38% via customized KPIs and escalation protocols.
• Monitored performance metrics and led the technical support team Ensured timely issue resolution within SLA and optimized support operations within the region
• Managed technical support services and ensured time
Sales Supervisor - FMCG Dairy
NADEC
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September/2012
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Present
• Managed 12 Sales Van Salesmen and ensured daily sales target without increasing wastage by more than 3%
• Engage primary to tertiary customers in the assigned district
• Prepare daily, weekly, and monthly allocations based on projected sales output
• Conduct regular trade visits and van rides with salesmen