Skills
Customer Support > Active Listening
10+ Years
Office and Administration > Attention to Detail
10+ Years
Professionalism & work ethics
10+ Years
Analytical Problem-Solving
10+ Years
Knowledge in several CRMs
5-10 Years
Experience highlights
Lead Generation Specialist
Swift Home Real Estate-Independent Contractor
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September/2024
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Present
Note: I ended in January 2025, but I didn’t have the option to select that year since the available choices only went up to 2023. To proceed, I selected 2024 instead.
Contact prospects to schedule appointments with real estate agents. Build rapport with clients, ensuring a positive customer experience. Utilize strong communication skills to achieve high appointment-setting success rates.
Senior Contact Center Associate
DBA Collective Solution International-Work from Home
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January/2024
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Present
I assisted customers with roadside emergencies, offering timely and effective solutions. This experience strengthened my problem-solving skills in high-pressure situations. I also maintained detailed logs of interactions to ensure accurate service tracking.
Customer Service Representative
Tactical BackOffice (Healthcare)-Independent Contractor
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April/2023
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Present
Managed patient accounts and ensured accurate intake processing.Coordinated with insurance providers to verify eligibility.Delivered exceptional support while handling sales orders for durable medical equipment.Strengthened communication and organizational skills.
Customer Care Representative
Hexaware Technologies Ltd-WFH
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March/2021
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Present
Assisted customers with magazine subscriptions, addressing inquiries professionally.Developed empathy and patience by resolving customer complaints effectively.Managed billing processes and exceeded performance targets.
Customer Service Representative
Sitel Philippines-Philippines
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September/2019
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Present
Provided technical and billing support for telecom customers.Coordinated repair appointments and payment schedules.Enhanced problem-solving skills by resolving escalations.
