Support Specialist

Verified

$12/hr

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Outline

Looking for Full-Time work (8 hours/day) at $12/hour

Bachelor's Degree

English proficiency Native

Professional Summary

I’m a results-driven Customer Experience and Sales Support Specialist with 8+ years of experience in customer service, sales support, e-commerce, technical support, and virtual assistance.
I’ve handled customer interactions through phone, email, chat, and social media, as well as order processing, order tracking, payments, scheduling, returns, warranties, escalations, and after-sales support. I also have experience with B2B customer support, supplier coordination, CRM management, and administrative tasks.
I’m proficient with Salesforce, Zendesk, Freshdesk, HubSpot, Gorgias, GoHighLevel, Shopify, Slack, Google Workspace, Microsoft 365, Canva, and Adobe Creative Cloud.
I’m comfortable working independently, learning new systems quickly, and handling multiple priorities while maintaining accuracy and professionalism. My goal is to provide dependable support that makes your operations easier and creates a positive experience for your customers.

Skills & Experience

Skills

Order Management 2-5 Years

Sales Support 5-10 Years

Customer Support ( EMAIL / VOICE) 5-10 Years

Experience highlights

Sales Support Specialist

Country Tire · July/2023 – Present

Managed B2B and customer orders for tires and aftermarket wheels. Coordinated with suppliers, warehouses, customers, and technicians for accurate delivery and installation. Handled payments, order tracking, scheduling, and after-sales support.

Sales Support Specialist

Tire Agent · November/2021 – Present

Assisted customers with tire selection, ordering, and lease agreements. Managed order tracking, warranty claims, returns, and exchanges. Coordinated with customers and internal teams for smooth order fulfillment.

Executive Assistant

Cyberbacker · January/2021 – Present

Provided administrative and virtual assistance including scheduling, communication, data management, and operational support. Managed tasks independently while maintaining organization and accuracy.

Loyalty Associate for Reputation Management

Balsam Brands · October/2020 – Present

Managed customer experience and reputation management for Balsam Hill across Facebook, Instagram, email, and Trustpilot. Used Salesforce for case management and handled complaints, returns, warranty claims.

Customer Support

24-7 Intouch Inc. · January/2018 – Present

Provided customer support and issue resolution for Netflix customers. Assisted with account, billing, service, and technical concerns while maintaining customer satisfaction.

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