Skills
2-5 Years
Ticketing Systems
2-5 Years
E-Commerce > Amazon > Inventory Management
2-5 Years
Microsoft Office Suite
5-10 Years
Team Leadership & Supervision
2-5 Years
- Customer Service
5-10 Years
Calendar & Email Management
2-5 Years
Client Communications
5-10 Years
Data Entry & Reporting
5-10 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Experience highlights
Administrative Support (OJT)
Land Bank of the Philippines
·
January/2026
–
Present
Processed, categorized, and filed confidential bank documents and loan records. Assisted clients with form completion and front-desk inquiries while adhering to strict compliance standards.
Virtual Assistant / Executive Assistant
Hitched Venue Marketing
·
March/2024
–
/
Provided executive and virtual assistant support, overseeing administrative workflows, calendar management, and priority task tracking. Managed client communications and coordinated digital marketing task execution.
Technical Support / Level 2 / Team Leader
MBS BPO
·
June/2021
–
Present
Led and supervised technical support team to achieve operational targets. Tracked tickets, managed escalations, and performed follow-ups to ensure SLA/KPI compliance. Managed team scheduling and provided performance analytics.
Customer Service Representative (Kroger Account)
GC Services International LLC
·
August/2020
–
Present
Handled high-volume inbound calls regarding customer inquiries and billing concerns. Maintained accurate call documentation utilizing CRM tools while following operational compliance procedures.
Customer Service Representative / Technical Support
Transcom Philippines
·
April/2019
–
Present
Assisted international clients with complex technical troubleshooting and account inquiries. Documented customer interactions and maintained database integrity within CRM and SAP CRM software.
