Skills
Customer Support
5-10 Years
Experience highlights
Supply Chain and Logistics Officer
InnovationsCH
·
March/2021
–
Present
- Ensures efficient day-to-day operations and exceeds stakeholder expectations.
- Analyzes supply chain and logistics, collaborating with leaders to achieve project goals.
- Identifies areas for improvement and enhances performance and efficiency.
- Reduces costs and waste while managing inventory to prevent over-purchasing.
Customer Support Professional
Covergys/Concentrix
·
May/2012
–
Present
- Provides exceptional support to clients and team members.
- Manages client data and handles escalation calls, ensuring first-call resolution and high customer retention.
- Tracks unresolved issues for comprehensive reporting and assists agents in improving language fluency.