Customer Service Representative | Virtual Assistant

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced customer service and operations professional skilled in customer support, fraud analysis, CRM systems, and problem-solving. Dedicated to d

Skills & Experience

Skills

Customer Support 5-10 Years

Customer Support > Customer Relationship Management 5-10 Years

Customer Support > Customer Service > Fraud detection 2-5 Years

Customer Service Representative Tier 2 5-10 Years

Fraud Analyst 2-5 Years

Office and Administration > Admin Data Processing? 2-5 Years

virtual assistant Less than 6 Months

BPO- customer service representative 5-10 Years

Virtual Assistance 2-5 Years

Experience highlights

Hotel Reservation Specialist

Agents Only Technologies · May/2025 – Present

• Managed hotel reservations, modifications, cancellations, and payments.
• Assisted guests with booking inquiries, availability, and policies.
• Ensured accurate reservation records and exceptional customer service.

Customer Service Specialist

Homeaglow, Inc. | · December/2025 – Present

• Resolved customer inquiries and service issues via phone, chat, and email.
• Coordinated with internal teams to provide timely issue resolution.
• Maintained accurate customer records and supported process improvements.

Customer Service Representative

Kinetic Innovating Staffing · May/2024 – Present

• Assisted customers with account, product, and service inquiries.
• Updated customer information and maintained CRM records.
• Resolved customer concerns while delivering quality support.

Fraud & Claims Operations Analyst

Wells Fargo EGS, LLC – Philippines · May/2022 – Present

• Handled customer inquiries and resolved account-related concerns.
• Processed customer requests and documented interactions in CRM.
• Maintained high customer satisfaction while meeting performance goals.

Travel Consultant

IGT Solutions · May/2021 – Present

• Booked flights, hotels, and travel services for customers.
• Assisted with itinerary changes and travel documentation.
• Delivered accurate travel information and customer support.

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