Customer Experience & E-commerce Support Specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I help e-commerce businesses provide fast, professional, and reliable customer support. I have experience supporting Shopify stores and handling customer inquiries through email, chat, and reviews.

My responsibilities include resolving issues related to orders, shipping updates, refunds, cancellations, and product questions while ensuring customers receive clear and helpful responses.

I am comfortable handling high ticket volumes and reviewing ticket history to understand context before responding.

Tools: Shopify, Gorgias, Slack, ClickUp, Stripe, PayPal, Google Sheets.

My goal is to provide efficient support, maintain excellent customer experience, and help businesses keep their customers satisfied.

Skills & Experience

Skills

Customer Support > Chat Support 5-10 Years

Customer Support > Email Support 5-10 Years

Shopify Management 2-5 Years

E-Commerce » Order processing » Order Fulfillment 2-5 Years

Shopify & E-commerce Support 2-5 Years

Customer Support > Customer Service > Gorgias > Shopify 2-5 Years

Experience highlights

Customer Experience & E-commerce Support Specialist

Mrs Wordsmith · January/2023 – /

I work closely with platforms like Shopify, Gorgias, ShipBob, Stripe, and PayPal, handling everything from customer inquiries to order management, dispute resolution, fulfillment coordination, and support analytics.

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