Healthcare Associate / Documentation Review Specialist

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Greetings! 🌟

My name is Lance, and I’m currently seeking new work opportunities!

I have experience in BPO roles including customer service, healthcare support, document review, and transcription. These roles have helped me build strong skills in communication, data management, and client support.

I'm especially interested in task-based, non-voice roles involving administrative support, documentation, graphics, and research. I take pride in being detail-oriented, dependable, and passionate about helping businesses stay organized and efficient behind the scenes.

If you know of any roles or projects where I can contribute my skills, I’d appreciate your recommendations or referrals!

📩 Feel free to reach out to me directly. or reach me for my socials
📧 Email:

contactinfohiddencontact
🌐 LinkedIn: contactinfohiddencontactinfohiddencontact

Skills & Experience

Skills

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 1-2 Years

Intake assistant Healthcare Less than 6 Months

Experience highlights

Customer service representative

IQOR ( metro by t-mobile ) · October/2024 – Present

Deliver timely, high-quality support to customers via phone, email, and chat for a major
telecommunications account.
Resolve billing, technical, and account issues with empathy and efficiency, achieving high
customer satisfaction ratings.
Consistently meet KPIs for first-call resolution and customer retention.
Escalate and track complex issues to ensure resolution and client satisfaction

Intake coordinator specialist

ASSURE HOME HEALTH INC · December/2024 – /

Receiving and reviewing patient referrals from hospitals, clinics, or doctors
Coordinating patient admissions for home health services
Verifying insurance and patient information
Communicating with nurses, case managers, physicians, and families
Entering and updating patient records in EHR systems like:
Kinnser
WellSky
Athenahealth
Axxess

Healthcare Associate / Documentation Review Specialist

Healthy BOS Global Inc. · September/2021 – Present

Managed communication with patients, healthcare providers, and insurance companies for data
verification and claims processing.
Reviewed and interpreted medical documents and HCPCS codes with precision to ensure HIPAA
compliance.
Played a key role in optimizing documentation processes, contributing to faster turnaround times
and improved data accuracy.

Hero Assistant / Human resource assistant

Panasiatic solution · July/2018 – Present

Coordinated full-cycle onboarding for new hires, including paperwork, orientation, and equipment
provisioning.
Maintained accurate employee records and compliance documentation, improving HR file accuracy by
25%.
Supported training sessions and HR initiatives to enhance employee engagement and productivity.
Served as a liaison between HR and departmental managers, ensuring smooth communication and
workflow

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