Virtual Assistant - Customer Support

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Associate Degree

English proficiency Conversational

Professional Summary

Customer Support with proven experience in managing customer inquiries, resolving issues, and delivering exceptional service.

Skills & Experience

Skills

Customer Support > Chat Support > Email > Outbound sales > Inbound sales 1-2 Years

Customer Support > Active Listening 1-2 Years

Office and Administration > Transcription > Typing 6 Months to 1 Year

Can edit using Canva, Can do typing jobs 6 Months to 1 Year

Experience highlights

Customer Service Representative

Teletech T-Mobile Account · January/2018 – Present

- Resolving the issue or concern of the customer by analyzing the
problem first
- Updating in the system and assisting with billing inquiries, plan
modifications, and account security measures.
- Providing prompt and accurate information, guiding customers
through various processes and troubleshooting steps.

Customer Service Representative

CVG / Magellan Solutions · August/2018 – Present

- Responsible for answering customers' queries over the phone.
- Focused on retail and online purchases, ensuring that the customers
ordering online will receive 24/7 support.
- Generated a list of inventory, reports, and updates needed for the
account.

Customer Relations Staff

PCSO · January/2012 – Present

- Assisted in managing the shops, and overseeing operations on the
accounting side of the business.
- Responsible for customer inquiries, purchases, and assistance.
- Dealt with the inventory and financial aspects of the business.

Customer Support Role

Eye Philosophy Optometrist · January/1990 – Present

- Contacting existing patients to book appointments
for annual eye tests.
- Promoting clinic services and engaged the
community through social media.
- Scheduling appointments, organized records,
and managed emails using specialized software.
- Coordinating the doctor's schedule, arranging
appointments and meetings for optimal efficiency.
- Maintained patient data, reports, and clinic
documents.

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