Skills
Team Leadership
2-5 Years
Process improvement
2-5 Years
Adobe Premiere
Less than 6 Months
Market Research
1-2 Years
● Project Management
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
CRM > Salesforce
Less than 6 Months
Customer service > Sales Representative > Customer Support
2-5 Years
Customer EXPERIENCE
2-5 Years
Google Workspace
2-5 Years
Adobe Photoshop
Less than 6 Months
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
Team Coaching
2-5 Years
Human Resources > HR Management > Administrative Works > Operations Management
2-5 Years
Experience highlights
Customer Support Operations Manager
BIGVU INC.
·
August/2023
–
Present
Managed customer support operations through ticket handling and technical troubleshooting. Collaborated with product teams on UI/UX improvements and conducted coaching sessions to enhance customer satisfaction.
Operations Manager
Lizard Bear Tasking Inc. / TaskUs
·
January/2022
–
Present
Led weekly and monthly business reviews. Managed team performance through KPI monitoring and coaching. Implemented process improvements and drove employee engagement initiatives to improve retention.
Team Lead
Ibex Global Solutions Philippines Inc.
·
July/2020
–
Present
Led cryptocurrency campaign in BPO environment. Monitored operational metrics, applied coaching methods to improve agent performance, and managed escalations while ensuring SLA compliance.
Customer Service Representative
Ibex Global Solutions Philippines Inc.
·
October/2019
–
Present
Provided customer support for major retail account, resolving inquiries related to orders, payments, deliveries, and returns while maintaining high customer satisfaction and meeting quality targets.
Sales Consultant
Author Solutions Philippines Inc.
·
May/2019
–
Present
Consulted with aspiring authors to recommend publishing and marketing solutions. Managed sales process from initial consultation through package selection delivering high-quality customer experience.
