Skills
Technical troubleshooting
2-5 Years
Customer Service Representative
5-10 Years
Time Management & Deadline-driven Execution
5-10 Years
E-Commerce > Amazon > Inventory Management
10+ Years
- Customer Service
10+ Years
Customer Support > Phone Support
10+ Years
Customer Service > Payment Processing
10+ Years
Customer Support > Chat Support >Technical Support
2-5 Years
Marketing > Order Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Customer Service>Sales
10+ Years
• Live Chat Support
2-5 Years
Experience highlights
Advisor II – Customer Service
Concentrix Daksh Services Philippines Corporation
·
February/2023
–
/
Provide courier and delivery support via email, live chat, and phone. Maintain customer records and case documentation. Meet performance targets for response time and satisfaction.
Technical Support / Customer Service Representative
Alorica Teleservice Inc. Philippines
·
January/2021
–
Present
Resolved mobile device and service concerns with troubleshooting guidance. Applied product knowledge to recommend solutions and respond to customer inquiries.
Customer Service Representative
[24] Customer Philippines Inc.
·
October/2020
–
Present
Handled order placement, shipment tracking, and replacement/refund requests. Answered product questions and recommended solutions aligned with customer needs.
Sales Executive
Weaves U.A.E. Trading L.L.C.
·
November/2016
–
Present
Built customer relationships and supported sales targets through tailored recommendations, accurate payment processing, and inventory management.
Sales Associate
Alsa Lifestyle and Apparels Trading L.L.C.
·
September/2014
–
Present
Delivered customer service and product guidance, processed payments, and maintained stock accuracy and appealing merchandise displays.
