Results-driven healthcare professional with 4+ years of experience in the healthcare and
insurance sector, progressing from Advocate to Subject Matter Expert (SME) and formerly
serving as a Team Manager. Brings a strong leadership foundation in coaching, performance
management, and team development, now applied to delivering high-quality patient services.
Extensive experience in insurance verification, prior authorizations, referral coordination, and
multi-specialty patient scheduling. Recognized for driving process improvements, supporting
team success, and ensuring operational excellence through accuracy, compliance, and
exceptional patient experience in fast-paced environments.