Medical Records Coordinator / Paralegal

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Paralegal & Med Records Coordinator | 2+ yrs exp | Night shift–ready | Detail-oriented & reliable

Skills & Experience

Skills

CRM Proficiency, Client Communication & Relationship Building, Administrative Support & Task Management, Research & Data Analysis, Tech Savvy, 1-2 Years

Client & Case Management 1-2 Years

Medical Records Coordination 1-2 Years

Experience highlights

Paralegal since 03/2024 – 05/2025 |

Rosen Injury Lawyers · August/2024 – Present

• Opened and managed cases using Smart Advocate and Lead Docket software tools
• Coordinated with medical providers, insurance companies,
and clients to gather necessary information and
documentation
• Maintained detailed and organized case records, ensuring
accuracy and confidentiality throughout the legal process
• Supported the team by tracking case progress, scheduling
appointments, and communicating with all parties involved.

Medical Records Coordinator

Rosen Injury Lawyers · April/2023 – Present

• Maintain patient confidentiality in accordance with HIPAA
and other relevant regulations.
• Collaborated closely with paralegal teams and healthcare
facilities to obtain necessary documentation and ensure
timely fulfillment of orders
• Prepared invoices, processed disbursements, and issued
payments to healthcare facilities for record requests
• Responded promptly to facility inquiries and maintained
accurate documentation of all communications and
activities

Senior Customer Service Representative - Healthcare Provider,

HCL Technologies · January/2022 – Present

• Managed various administrative duties including insurance
verification, prior authorizations, and patient follow-ups
• Scheduled patient appointments, handled cancellations, and sent appointment reminders
• Coordinated medical equipment delivery and support by
making outbound calls to patients
• Contacted primary care physicians to request and obtain
medical records

Customer Service Representative (Telco),

Eperfromax · September/2021 – Present

• Handled high-volume inbound calls and addressed
customer concerns regarding billing, device plans, and
technical issues
• Performed basic troubleshooting to resolve connection related issues and assisted with device setup
• Provided billing support, processed online payments, and
offered solutions tailored to customer needs
• Collaborated using tools such as NBA, MS Teams, Citrix, and Cisco for seamless support delivery

Customer Service Representative (Chat support)

Teleperformance · September/2020 – Present

• Assisted customers via live chat with billing inquiries,
technical issues, and product information while maintaining
a professional and empathetic tone
• Resolved customer concerns efficiently by accessing
multiple internal tools and knowledge bases, ensuring first contact resolution
• Documented each interaction accurately and escalated
complex issues to appropriate departments when necessary

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