Customer Service Representative | Data Entry Expert | Virtual Assistant

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Reliable remote support pro with strong English, fast typing, and proven skills in chat, QA, and customer care.

Skills & Experience

Skills

Customer Support > Active Listening 2-5 Years

Customer Support > Chat Support 2-5 Years

Office and Administration > Data Entry 2-5 Years

Cold Calling, Telemarketing, Appointment Setting, Sales and Marketing, Virtual Assistance, Customer Service, Lead Qualifying, Technical Support 2-5 Years

Experience highlights

Senior Quality Evaluator

Concentrix · January/2023 – Present

• Conducted audits of agent interactions to ensure compliance with quality standards
• Delivered coaching sessions to improve agent performance and customer experience
• Facilitated calibration sessions to align quality benchmarks
• Managed scorecard generation, performance tracking, and reporting
• Led huddles and meetings to communicate updates and best practices
• Maintained documentation for audits, coaching, and calibration outcomes

Customer Service Representative

Concentrix · January/2019 – Present

Handled high-volume inbound calls with prompt and courteous service
• Resolved billing concerns, processed refunds, and assisted with purchases
• Provided basic technical support for devices and subscriptions
• Supported live chat interactions for seamless customer experience
• Maintained high customer satisfaction through empathy and problem-solving

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