Skills
Customer Support > Customer Relationship Management
2-5 Years
Customer Support > Email Support
2-5 Years
Virtual Assistance
1-2 Years
Queue Manager
Less than 6 Months
Reservation Speciaist
Less than 6 Months
Experience highlights
Part-Time Queue & Management Specialist, Reservation Specialist, Executive Assistant
KEY.co
·
July/2024
–
/
Responsible for managing all new and open guest cases on the weekends, ensuring timely follow-up and resolution during weekends only. Curates personalized itineraries featuring luxury vacation homes and coordinates with clients to deliver a seamless experience. Engages with clients through email, text, and phone calls as needed to provide high-quality sales support and maintain strong client relationships.
Sales & Marketing Supervisor
Country Village Hotel
·
May/2024
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/
Developed and implemented sales strategies and plans. Monitored sales performance, forecasting sales and setting goals. Oversee day-to-day sales activities and customer relationships.
Receptionist & Night Area Cleaner
Alia Luxury Suites and Spa
·
May/2023
–
Present
Internship
Room Attendant
B&B Hotel Lublin Centrum
·
October/2022
–
Present
Cleaned guest rooms, using the proper procedures and chemicals provided by management.
Advisor I, Voice/Email Agent
Concentrix Philippines
·
February/2021
–
Present
Responded to emails or answered inbound and outbound calls using proper email and call handling required by the client.
